Hotel Managment Curriculum

Program Duration

• Certificate: 6–9 months
• Diploma: 1–2 years
• Bachelor-level outline: 3–4 years

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YEAR / LEVEL 1 – Foundations of Hospitality

1. Introduction to Hospitality & Tourism

• History and evolution of hospitality
• Types of hotels and lodging
• Hotel classifications and star ratings
• Roles and responsibilities in hotels
• Professional ethics and grooming

2. Communication & Customer Service

• Verbal and non-verbal communication
• Guest handling techniques
• Complaint resolution
• Cultural awareness
• Professional English (and optional second language)

3. Front Office Operations

• Front desk functions
• Reservations systems
• Check-in / Check-out procedures
• Guest relations
• PMS basics (Opera / Cloud PMS)

4. Housekeeping Operations

• Cleaning standards and procedures
• Room inspections
• Laundry operations
• Inventory and linen control
• Health, safety & hygiene

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YEAR / LEVEL 2 – Core Hotel Operations

5. Food & Beverage Service

• Restaurant service styles
• Bar operations
• Menu knowledge
• Banquets & events
• Service etiquette

6. Food Production (Kitchen Basics)

• Kitchen organization
• Food safety & hygiene (HACCP)
• Basic cooking methods
• Menu planning
• Cost control basics

7. Hotel Accounting & Finance

• Basic accounting principles
• Hotel revenue streams
• Budgeting
• Cost control
• Night audit basics

8. Sales, Marketing & Revenue Management

• Hotel sales strategies
• Online Travel Agencies (OTA)
• Pricing strategies
• Yield and revenue management
• Digital marketing basics

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YEAR / LEVEL 3 – Management & Leadership

9. Human Resource Management

• Recruitment & training
• Performance appraisal
• Labor laws (local adaptation)
• Payroll basics
• Team leadership

10. Hotel Operations Management

• Inter-department coordination
• SOP development
• Quality assurance
• Guest satisfaction metrics
• Crisis management

11. Facilities & Maintenance Management

• Preventive maintenance
• Energy management
• Security systems
• Fire safety
• Sustainability practices

12. Hospitality Law & Ethics

• Contracts
• Guest rights and liabilities
• Insurance
• Legal issues in hospitality
• Ethical decision-making

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YEAR / LEVEL 4 – Specialization & Practical Training

13. Specializations (Choose One or More)

• Luxury hotel management
• Resort & spa management
• Event & banquet management
• Restaurant entrepreneurship
• Cruise & airline hospitality

14. Information Technology in Hotels

• Property Management Systems (PMS)
• POS systems
• Online booking engines
• Data protection & cybersecurity
• AI & automation in hotels

15. Internship / Industrial Training

• 3–6 months hotel internship
• Rotations in all departments
• Performance evaluation
• Final report & presentation

16. Capstone Project

• Hotel business plan
• Market feasibility study
• Operational improvement proposal
• Sustainability project

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Certifications (Recommended Add-ons)

• HACCP / Food Safety
• First Aid & Fire Safety
• Opera PMS Certification
• Customer Service Excellence
• Revenue Management Certificate

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Skills Gained

• Guest service excellence
• Hotel operations control
• Leadership & communication
• Financial awareness
• Problem-solving & crisis handling